JANUARY - MARCH 2016

PromiseCompliance Period / Customer Charter StandardsNot Compliance Period / Customer Charter StandardsTotal Services
Total Fullfill Standard% Fullfill StandardTotal Not Fullfill Standard% No Fullfill Standard
Note: Updated on a quarterly basis.
1) To implement at least 95 percent of approved courses listed for the current year 0 100% 0 0% 0 series
2) To inform clients about the planning and implementation of training at least one (1) month before the programme begins 0 100% 0 0% 0 series
3) To ensure that at least 80 percent of programme participants are satisfied with the training sessions conducted and delivered by internal and external trainers 0 100% 0 0% 0 series
4) To supervise and coordinate the implementation of studies and research programmes at least six (6) times a year through the Main Review Committee 0 100% 0 0%
 
 
6 meetings
5) To evaluate the outcomes assessment of INFRA development programmes based on matrix set by the Assessment and Monitoring Panel 0 100% 0 0%
 
 
1 outcomes assessment of INFRA development programmes
6) To ensure the implementation of two (2) workshops or courses to enhance research skills 0 100% 0 0% 2 workshops a year
7) To publish the Research and Development Journal once a year 0 100% 0 0%
 
 
1 journal per year
8) To ensure that at least 80 percent of course participants are satisfied with training facilities, accommodation and meals 0 100% 0 0% 0 series
9) To provide feedbacks to all complaints and enquiries within three (3) working days 28 100% 0 0% 28 enquiries

Number of Visitors

Today 145

Yesterday 185

Week 1449

Month 3777

All 779709

INSTITUTE FOR RURAL ADVANCEMENT (INFRA)
Ministry Of Rural and Regional Development (KKLW)
Lot 2A, Persiaran Institusi,
43000 Kajang,
Selangor Darul Ehsan
Kod QrT: +603-87352400
F: +603-89265901
E: info@infra.gov.my

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