1 Perform at least 95 percent of the list of approved courses for the current year;

2 Inform the customer about the planning and implementation of training for at least one (1) month before the program starts;

3Ensure that at least 80 percent of participants are satisfied with training in the operation and delivery of training sessions by external and internal power;

4 Supervise and coordinate the implementation of the program of study and research at least six (6) times a year through the Committee for the Review;

5 Implementing outcomes assessment program development INFRA according to the Monitoring and Evaluation Panel;

6 Ensure the implementation of two (2) workshops or courses to enhance research skills;

7 Publish Journal of Research and Development once a year;

8 Ensure that least 80 percent of participants are satisfied with the training facilities, accommodation and meals, and

9 Provide initial response to all complaints and inquiries within three (3) working days.

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Ministry Of Rural and Regional Development (KKLW)
Lot 2A, Persiaran Institusi,
43000 Kajang,
Selangor Darul Ehsan
Kod QrT: +603-87352400
F: +603-89265901
E: info@infra.gov.my

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